Privacy Policy

Saint Noir Properties provides property sales, lettings, property management, short-stay accommodation, property search and acquisition, landlord services, private-client services and concierge-related services.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, use our services or interact with us in any other way.

Saint Noir Properties is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following categories of personal information:

• Name
• Email address
• Telephone number
• Postal address
• Property address
• Property requirements and preferences
• Landlord and property-owner information
• Tenant and applicant information
• Booking information, including dates and guest details
• Payment and transaction information
• Identification and verification information where required (for example, for anti-money laundering or Right to Rent checks)
• Communications between you and Saint Noir Properties, including emails, messages and call notes
• Website usage information, such as IP address, browser type and pages visited
• Cookie data (see our Cookie Policy for further detail)
• Enquiry information submitted through forms on our website
• Documents uploaded through our client, landlord or guest portals

We process personal information for the following purposes:

• Responding to enquiries and providing information about our services
• Arranging and conducting property viewings
• Facilitating property sales and lettings
• Tenant referencing and applicant assessment
• Tenancy administration, including tenancy agreements and check-in/check-out
• Property management, including maintenance coordination and inspections
• Short-stay bookings and accommodation management
• Contract administration
• Processing payments and issuing invoices
• Legal and regulatory compliance, including anti-money laundering and Right to Rent checks
• Fraud prevention
• Service communications, such as booking confirmations and account updates
• Marketing, where you have given consent or where another lawful basis applies

We rely on the following lawful bases when processing your personal information:

• Consent — where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications. You may withdraw your consent at any time.
• Performance of a contract — where processing is necessary to take steps before entering into a contract or to perform a contract with you, such as processing a booking or managing a tenancy.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our services, fraud prevention or responding to enquiries, provided those interests are not overridden by your rights.
• Legal obligations — where processing is necessary to comply with a legal obligation, such as anti-money laundering regulations, Right to Rent requirements or tax reporting.

We may share your personal information with the following categories of recipient, but only where it is necessary to provide our services or to meet legal obligations:

• Landlords and property owners
• Tenants and applicants
• Buyers and sellers
• Referencing providers
• Contractors and maintenance providers
• Payment providers
• Solicitors and conveyancers
• Accountants
• Property-management technology providers
• Booking systems and platforms
• Insurers
• Utility and relocation providers
• Regulatory or legal bodies where required by law

We do not sell your personal information to third parties.

We retain personal information only for as long as is necessary for contractual, legal, regulatory and legitimate business purposes. The retention period depends on the type of information and the purpose for which it was collected.

For example, tenancy records may be retained for the duration of the tenancy and for a reasonable period thereafter to address any disputes or legal requirements. Marketing data is retained until you withdraw consent or request deletion.

We implement reasonable organisational and technical safeguards to protect personal information against unauthorised access, loss, destruction or misuse. These include access controls, encryption where appropriate and regular review of our information security practices.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Saint Noir Properties may operate or provide services involving locations outside the United Kingdom, including Morocco. Where personal information is transferred outside the UK, we take reasonable steps to ensure it is protected by appropriate safeguards, such as standard contractual clauses or other transfer mechanisms recognised under UK data protection law.

Under UK data protection law, you have the following rights:

• Right of access — to request a copy of the personal information we hold about you.
• Right to correction — to have inaccurate personal information corrected.
• Right to erasure — to request deletion of your personal information where applicable.
• Right to restriction — to request that we restrict processing of your personal information in certain circumstances.
• Right to object — to object to processing based on legitimate interests or for direct marketing.
• Right to data portability — to receive your personal information in a structured, machine-readable format where applicable.
• Right to withdraw consent — to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

If you are not satisfied with how we handle your personal information, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

For privacy enquiries or to exercise your data protection rights, please contact us using the details on our Contact page.